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I just received my Dock-N-Talk™. How do I set it up?

 

What happens if I am using my home telephone during a cellular call and there is an incoming landline call?

 

I own a Dock-N-Talk™ and am planning on changing my cell phone. Will my new phone work with the Dock-N-Talk™?

 

How do the Nextel Push-To-Talk™ features work with the Dock-N-Talk™?

 

When I plug my Dock-N-Talk™ into my telephone outlet, I keep getting a red-light. What is going on?

 

Why am I having trouble maintaining my Bluetooth connection?

 

What is making my Bluetooth connection "noisy"?

 

What is the Passkey/Password to Bond my cell phone with the Bluetooth Module?

 

Do I search for new devices or should I have other devices find my cell phone?

 

Should I set the profile as a "Headset", "Car-kit", or "Hands free" device?

 

I just recently upgraded my cell phone to a Bluetooth cell phone and purchased a Bluetooth Module for use with my Dock-N-Talk™. Do I need to have a firmware update?

 

I just recently upgraded my cell phone to a new cable supported cell phone and purchased a cable for that cell phone to use with my Dock-N-Talk™. Do I need to have a firmware update?

 

I just recently purchased a Bluetooth Module for my new Bluetooth cell phone. Why does the blue LED go solid, yet the green LED keeps flashing?

 

How does the Intercom feature on the Dock-N-Talk™ work?

 

How do I clear a "Stutter Dial-Tone"?

 

I just recently purchased a Bluetooth Module for my new Bluetooth cell phone. Why does the green LED flash quickly but the blue LED does not and it does not find my cell phone?
 
 
Q. I just received my Dock-N-Talk™. How do I set it up?
A. With your Dock-N-Talk™, we included a Quick Setup Guide to help you determine how to setting up the Dock-N-Talk™ will best suit your situation. The guide also has instructions for each of the basic setups that are included. There are many ways to setup the Dock-N-Talk™ and if none of the solutions provided to you are of any help, please call our Technical Team at (212) 481 - 6166. We will be happy to assist you.

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Q. What happens if I am using my home telephone during a cellular call and there is an incoming landline call?
A. When you use the Dock-N-Talk™, you can treat all your calls like they are a wire line call. If you are using a two-line phone, simply put the call on hold and answer the other incoming call. If you are using the alternative set-up with single-line phones, you would have to set the current phone down, and go to another phone which is set to work off the Dock-N-Talk™.

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Q. I own a Dock-N-Talk™ and am planning on changing my cell phone. Will my new phone work with the Dock-N-Talk™?
A. As long as your new cell phone is listed on our Cell Phone Compatibility List, it will work with the Dock-N-Talk™. However, even if it is listed, you may still need to either purchase a new connector cable or Bluetooth module, and/or you may need to have a firmware upgrade done on your Dock-N-Talk™.

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Q. How do the Nextel Push-To-Talk™ features work with the Dock-N-Talk™?
A. Activating Push-To-Talk™ - Phone Labs' Flash-To-Talk™ feature allows the Nextel Push-To-Talk™ service to be used from any regular corded or cordless telephone through the Dock-N-Talk™. On an iDEN cell phone, the Push-To-Talk™ (PTT) feature is activated by use of a special button. When using the Dock-N-Talk™, the Flash button on your regular corded or cordless telephone activates the PTT functionality. The main difference is that, unlike the PTT button, you do not hold down the Flash button while you are speaking. You need to press Flash again when you begin speaking, and again when you finish.

Placing a call - When using your regular corded or cordless telephone, go off-hook by either picking up the receiver or by activating the speakerphone. Once you hear the dial-tone, dial the iDEN number of the individual or group you are calling and then press the Flash button or use your hook switch to effect a flash. Once you hear a response, you'll need to press Flash to begin speaking, and again when you finish speaking. Throughout the conversation, each time you begin speaking, press Flash. Each time you finish speaking, press Flash again.

Receiving a call - When your regular corded or cordless telephone rings with a PTT call, you will hear your telephone ring with a distinctive ringing pattern. Pick up the handset. If the other party is not speaking, you may immediately begin speaking. If the PTT caller is speaking, when they finish speaking, press Flash, answer and press Flash again when you are finished speaking. Throughout the conversation, each time you being speaking, press Flash. Each time you finish speaking, press Flash again.

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Q. When I plug my Dock-N-Talk™ into my telephone outlet, I keep getting a red-light. What is going on?
A. The LED on the Dock-N-Talk™ is for more than just lighting up. It is a Status indicator that we use to tell us when certain conditions occur. The red-light that occurs when you plug your Dock-N-Talk™ into the telephone outlet is caused by connecting the Dock-N-Talk™ to an active wire line. Even if your telephone company has shut off your telephone service, they are still providing power to the telephone line itself. You can either switch to the second line in your home (if its available and not connected to the phone company), or you can physically disconnect your line wiring from the phone company. You can do this or you can hire a professional to do it for you. Afterwards, you should no longer get a red-light on the Dock-N-Talk™.  

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Q. Why am I having trouble maintaining my Bluetooth connection?
A. The most common cause for issues with maintaining a Bluetooth connection is something in the nearby area operating on the 2.4Ghz frequency, usually a 2.4Ghz cordless phone or a Wireless Internet (Wi-Fi) connection. The Phone Labs Bluetooth Module also operates at a 2.4Ghz frequency, but is a very low powered device. The other devices operating at that same frequency tend to overpower the Bluetooth signal and cause interference in the connection. Usual symptoms would be connection dropping at regular intervals, although this is not always the case.  

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Q. What is making my Bluetooth connection "noisy"?
A. The most common cause for issues with a noisy or crackly Bluetooth connection is something in the nearby area operating on the 2.4Ghz frequency, usually a 2.4Ghz cordless phone or a wireless router (Wi-Fi or 802.11b/g) connection. Bluetooth also operates at a 2.4Ghz frequency and is a very low powered device. Other devices operating at that same frequency tend to overpower the Bluetooth signal and cause interference in the connection. Some 5.8Ghz cordless phones are hybrids that also operate at 2.4Ghz and will cause problems. Try to keep other 2.4Ghz devices as far away as possible from your Bluetooth cell phone and the Dock-N-Talk™. Cordless phones that operate in other frequencies such as 900Mhz, pure 5.8Ghz or DECT phones will not cause a problem.

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Q. What is the Passkey/Password to Bond my cell phone with the Bluetooth Module?
A. The Passkey or Password to Bond your cell phone with the Bluetooth Module is "3774". 

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Q. Do I search for new devices or should I have other devices find my cell phone?
A. When you are pairing your Dock-N-Talk™ with Bluetooth to Bluetooth enabled cell phone, the Dock-N-Talk™ is the "Find Me" device, and your cell phone is the "search" device. You would select "Search for New Device" or however your cell phone states the option.

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Q. Should I set the profile as a "Headset", "Car-kit", or "Hands free" device?
A. You should select either "Hands free" or "Car-Kit", as the Dock-N-Talk™ will not work properly on "Headset" settings. 

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Q. I just recently upgraded my cell phone to a Bluetooth cell phone and purchased a Bluetooth Module for use with my Dock-N-Talk™. Why wont my Dock-N-Talk™ work properly with my new phone?
A. Many times new cell phones will require a firmware update to the Dock-N-Talk™ to support all the features of your new phone. Please contact Phone Labs Technical Support at (212) 481 - 6166 for a firmware update.

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Q. I just recently upgraded my cell phone and purchased a Phone Labs cable for that cell phone to use with my Dock-N-Talk™.  Why won't the Dock-N-Talk™ connect to my new cell phone?
A.  If you are running a relatively older unit, and upgrade to a newer cell phone supported by cable, then the new phone may not function properly without a firmware update, or may not function at all. Please contact Phone Labs Technical Support at (212) 481 - 6166 for a firmware update.

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Q. I just recently purchased a Bluetooth Module for my new Bluetooth cell phone. Why does the blue LED go solid, yet the green LED keeps flashing?
A. This issue is usually due to needing to have updated firmware for your Dock-N-Talk™. The Bluetooth portion of the pairing is working fine (which is why the Blue LED went solid), however, the Dock-N-Talk™ programming does not recognize the connection type. Please call the Phone Labs Technical Support Team at (212) 481 - 6166 and they will assist you in having your firmware updated. 

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Q. How does the Intercom feature on the Dock-N-Talk™ work?
A. The Dock-N-Talk™ has a unique feature of also being able to be used as an in-home intercom system. To use this, simply hold down the "Ringer" button on the Dock-N-Talk™ for a little over a second and the telephones in the home will start ringing. You will notice that the ring is distinctly longer than a normal phone ringing. Also, on newer versions of the Dock-N-Talk™, the Caller ID screen on the telephone (if available) will say "INTERCOM". After the phone rings, simply pick up the phone line after it connects to the other home phones being picked up, and begin talking like a normal phone call.  

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Q. How do I clear a "Stutter Dial-Tone"?
A. Press and hold the "1" key for about 1 second on your regular telephone to pick up your cell phone. It will also turn off the stuttered dial tone and message lights. If your home phone does not make a long continuous touch tone, you can also dial "1" followed by a "#".

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Q. I just recently purchased a Bluetooth Module for my new Bluetooth cell phone. Why does the green LED flash quickly but the blue LED does not and it does not find my cell phone?
A. This issue is caused by the firmware for the Dock-N-Talk™ needing to be upgraded to support the new Bluetooth Module. The Dock-N-Talk™ is beginning the pairing process but it cannot communicate properly to the new Bluetooth Module. Please email or call the Phone Labs Technical Support team at (212) 481 - 6166 and the will assist you in having your firmware updated.

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