|
|
| |
|
|
 |
I
just received my Enterprise™ Telephone. How do I set it up? |
|
|
|
|
What
happens if I am using my home telephone during a cellular call
and there is an incoming landline call? |
|
|
|
|
I
own a Enterprise™ Telephone and am planning on changing my cell phone.
Will my new phone work with the Enterprise™ Telephone? |
|
|
|
|
How
do the Nextel Push-To-Talk™ features work with the Enterprise™ Telephone? |
|
|
|
|
When
I plug my Enterprise™ Telephone into my telephone outlet, I keep getting
a red-light. What is going on? |
|
|
|
|
Why
am I having trouble maintaining my Bluetooth connection? |
|
|
|
|
What
is making my Bluetooth connection "noisy"? |
|
|
|
|
What
is the Passkey/Password to Bond my cell phone with the Bluetooth
Module? |
|
|
|
|
Do I
search for new devices or should I have other devices find my
cell phone? |
|
|
|
|
Should I set the profile as a "Headset", "Car-kit", or "Hands
free" device? |
|
|
|
|
I
just recently upgraded my cell phone to a Bluetooth cell phone
and purchased a Bluetooth Module for use with my Enterprise™ Telephone.
Do I need to have a firmware update? |
|
|
|
|
I
just recently upgraded my cell phone to a new cable supported
cell phone and purchased a cable for that cell phone to use with
my Enterprise™ Telephone. Do I need to have a firmware update? |
|
|
|
|
I
just recently purchased a Bluetooth Module for my new Bluetooth
cell phone. Why does the blue LED go solid, yet the green LED
keeps flashing? |
|
|
|
|
How
does the Intercom feature on the Enterprise™ Telephone work? |
|
|
|
|
How
do I clear a "Stutter Dial-Tone"? |
|
|
|
|
I
just recently purchased a Bluetooth Module for my new Bluetooth
cell phone. Why does the green LED flash quickly but the blue
LED does not and it does not find my cell phone? |
|
|
|
|
|
|
|
|
|
|
Q. |
I just received my
Enterprise™ Telephone. How do I set it up? |
|
|
A. |
With your Enterprise™ Telephone, we
included a Quick Setup Guide to help you determine how to
setting up the Enterprise™ Telephone will best suit your situation. The
guide also has instructions for each of the basic setups that
are included. There are many ways to setup the Enterprise™ Telephone and
if none of the solutions provided to you are of any help, please
call our Technical Team at (212) 481 - 6166. We will be happy to
assist you. |
|
|
|
|
|
|
|
|
Q. |
What happens if I
am using my home telephone during a cellular call and there is
an incoming landline call? |
|
|
A. |
When you use the Enterprise™ Telephone,
you can treat all your calls like they are a wire line call. If
you are using a two-line phone, simply put the call on hold and
answer the other incoming call. If you are using the alternative
set-up with single-line phones, you would have to set the
current phone down, and go to another phone which is set to work
off the Enterprise™ Telephone. |
|
|
|
|
|
|
|
|
Q. |
I own a
Enterprise™ Telephone and am planning on changing my cell phone. Will my
new phone work with the Enterprise™ Telephone? |
|
|
A. |
As long as your new cell phone is
listed on our
Cell Phone Compatibility List, it will work with the
Enterprise™ Telephone. However, even if it is listed, you may still need
to either purchase a new connector cable or Bluetooth module,
and/or you may need to have a firmware upgrade done on your
Enterprise™ Telephone. |
|
|
|
|
|
|
|
|
Q. |
How do the Nextel
Push-To-Talk™ features work with the Enterprise™ Telephone? |
|
|
A. |
Activating Push-To-Talk™ - Phone Labs' Flash-To-Talk™
feature allows the Nextel Push-To-Talk™ service to be used from
any regular corded or cordless telephone through the
Enterprise™ Telephone. On an iDEN cell phone, the Push-To-Talk™ (PTT)
feature is activated by use of a special button. When using the
Enterprise™ Telephone, the Flash button on your regular corded or
cordless telephone activates the PTT functionality. The main
difference is that, unlike the PTT button, you do not hold down
the Flash button while you are speaking. You need to press Flash
again when you begin speaking, and again when you finish.
Placing a call - When using
your regular corded or cordless telephone, go off-hook by either
picking up the receiver or by activating the speakerphone. Once
you hear the dial-tone, dial the iDEN number of the individual
or group you are calling and then press the Flash button or use
your hook switch to effect a flash. Once you hear a response,
you'll need to press Flash to begin speaking, and again when you
finish speaking. Throughout the conversation, each time you
begin speaking, press Flash. Each time you finish speaking,
press Flash again.
Receiving a call - When
your regular corded or cordless telephone rings with a PTT call,
you will hear your telephone ring with a distinctive ringing
pattern. Pick up the handset. If the other party is not
speaking, you may immediately begin speaking. If the PTT caller
is speaking, when they finish speaking, press Flash, answer and
press Flash again when you are finished speaking. Throughout the
conversation, each time you being speaking, press Flash. Each
time you finish speaking, press Flash again. |
|
|
|
|
|
|
|
|
Q. |
When I plug my
Enterprise™ Telephone into my telephone outlet, I keep getting a
red-light. What is going on? |
|
|
A. |
The LED on the Enterprise™ Telephone is for
more than just lighting up. It is a Status indicator that we use
to tell us when certain conditions occur. The red-light that
occurs when you plug your Enterprise™ Telephone into the telephone outlet
is caused by connecting the Enterprise™ Telephone to an active wire line.
Even if your telephone company has shut off your telephone
service, they are still providing power to the telephone line
itself. You can either switch to the second line in your home
(if its available and not connected to the phone company), or
you can physically disconnect your line wiring from the phone
company. You can do this or you can hire a professional to do it
for you. Afterwards, you should no longer get a red-light on the
Enterprise™ Telephone. |
|
|
|
|
|
|
|
|
Q. |
Why am I having
trouble maintaining my Bluetooth connection? |
|
|
A. |
The most common cause for issues
with maintaining a Bluetooth connection is something in the
nearby area operating on the 2.4Ghz frequency, usually a 2.4Ghz
cordless phone or a Wireless Internet (Wi-Fi) connection. The
Phone Labs Bluetooth Module also operates at a 2.4Ghz frequency,
but is a very low powered device. The other devices operating at
that same frequency tend to overpower the Bluetooth signal and
cause interference in the connection. Usual symptoms would be
connection dropping at regular intervals, although this is not
always the case. |
|
|
|
|
|
|
|
|
Q. |
What is making my
Bluetooth connection "noisy"? |
|
|
A. |
The most common cause for issues
with a noisy or crackly Bluetooth connection is something in the
nearby area operating on the 2.4Ghz frequency, usually a 2.4Ghz
cordless phone or a wireless router (Wi-Fi or 802.11b/g)
connection. Bluetooth also operates at a 2.4Ghz frequency and is
a very low powered device. Other devices operating at that same
frequency tend to overpower the Bluetooth signal and cause
interference in the connection. Some 5.8Ghz cordless phones are
hybrids that also operate at 2.4Ghz and will cause problems. Try
to keep other 2.4Ghz devices as far away as possible from your
Bluetooth cell phone and the Enterprise™ Telephone. Cordless phones that
operate in other frequencies such as 900Mhz, pure 5.8Ghz or DECT
phones will not cause a problem. |
|
|
|
|
|
|
|
|
Q. |
What is the
Passkey/Password to Bond my cell phone with the Bluetooth
Module? |
|
|
A. |
The Passkey or Password to Bond
your cell phone with the Bluetooth Module is "3774". |
|
|
|
|
|
|
|
|
Q. |
Do I search for new
devices or should I have other devices find my cell phone? |
|
|
A. |
When you are pairing your
Enterprise™ Telephone with Bluetooth to Bluetooth enabled cell phone, the
Enterprise™ Telephone is the "Find Me" device, and your cell phone is the
"search" device. You would select "Search for New Device" or
however your cell phone states the option. |
|
|
|
|
|
|
|
|
Q. |
Should I set the
profile as a "Headset", "Car-kit", or "Hands free" device? |
|
|
A. |
You should select either "Hands
free" or "Car-Kit", as the Enterprise™ Telephone will not work properly
on "Headset" settings. |
|
|
|
|
|
|
|
|
Q. |
I just recently
upgraded my cell phone to a Bluetooth cell phone and purchased a
Bluetooth Module for use with my Enterprise™ Telephone.
Why wont my Enterprise™ Telephone work properly with my new phone? |
|
|
A. |
Many times new cell phones will
require a firmware update to the Enterprise™ Telephone to support all the
features of your new phone. Please contact Phone Labs Technical
Support at (212) 481 - 6166 for a firmware update. |
|
|
|
|
|
|
|
|
Q. |
I just recently
upgraded my cell phone and purchased a Phone Labs cable for that
cell phone to use with my Enterprise™ Telephone.
Why won't the Enterprise™ Telephone connect to my new cell phone? |
|
|
A. |
If you are running a relatively
older unit, and upgrade to a newer cell phone supported by
cable, then the new phone may not function properly without a
firmware update, or may not function at all. Please contact
Phone Labs Technical Support at (212) 481 - 6166 for a firmware
update. |
|
|
|
|
|
|
|
|
Q. |
I just recently
purchased a Bluetooth Module for my new Bluetooth cell phone.
Why does the blue LED go solid, yet the green LED keeps
flashing? |
|
|
A. |
This issue is usually due to
needing to have updated firmware for your Enterprise™ Telephone. The
Bluetooth portion of the pairing is working fine (which is why
the Blue LED went solid), however, the Enterprise™ Telephone programming
does not recognize the connection type. Please call the Phone
Labs Technical Support Team at (212) 481 - 6166 and they will
assist you in having your firmware updated. |
|
|
|
|
|
|
|
|
Q. |
How does the
Intercom feature on the Enterprise™ Telephone work? |
|
|
A. |
The Enterprise™ Telephone has a unique
feature of also being able to be used as an in-home intercom
system. To use this, simply hold down the "Ringer" button on the
Enterprise™ Telephone for a little over a second and the telephones in
the home will start ringing. You will notice that the ring is
distinctly longer than a normal phone ringing. Also, on newer
versions of the Enterprise™ Telephone, the Caller ID screen on the
telephone (if available) will say "INTERCOM". After the phone
rings, simply pick up the phone line after it connects to the
other home phones being picked up, and begin talking like a
normal phone call. |
|
|
|
|
|
|
|
|
Q. |
How do I clear a
"Stutter Dial-Tone"? |
|
|
A. |
Press and hold the "1" key for
about 1 second on your regular telephone to pick up your cell
phone. It will also turn off the stuttered dial tone and message
lights. If your home phone does not make a long continuous touch
tone, you can also dial "1" followed by a "#". |
|
|
|
|
|
|
|
|
Q. |
I
just recently purchased a Bluetooth Module for my new Bluetooth
cell phone. Why does the green LED flash quickly but the blue
LED does not and it does not find my cell phone? |
|
|
A. |
This issue is caused by the
firmware for the Enterprise™ Telephone needing to be upgraded to support
the new Bluetooth Module. The Enterprise™ Telephone is beginning the
pairing process but it cannot communicate properly to the new
Bluetooth Module. Please email or call the Phone Labs Technical
Support team at (212) 481 - 6166 and the will assist you in
having your firmware updated. |
|
|
|
|
|
|
|
